Frequenty Asked Questions (FAQ)
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What is new about the SMART program?
The SMART program provides the same information to trainees, but we have changed the login and registration system. The new program allows the individual employees to create a login and password that they can keep for their lifetime that is tied to their own personal email address. This allows the employee to work at multiple establishments and only have to pass the test once. It also allows the employee to retrieve their password through their email address and change the establishments they work when they change jobs.
Why is it important to affiliate with my place of work?
When you affiliate with the establishment where you work, you can view relevant policies for your establishment and the establishment can maintain a listing of certified employees through SMART.
How do I sign up for the SMART program?
Go to http://smartmo.unl.edu/ to start the login and registration process. If you are a manager, you can also setup a manager profile which allows you to see the information as an individual registrant and also view the status of the SMART training for your employees.
As a manager, can I sign my employees up for the SMART program?
No, you may not. With the changes to the login and registration system, individual employees should set up their own account with their own e-mail address. As this account will follow them, regardless of their place of employment, managers or owners should refrain from creating accounts for employees. It is the policy of the SMART program that individual servers and sellers should set up their own accounts using their e-mail address. Any attempt by anyone other than the individual server/seller to create an e-mail address or an account through the SMART system for the server/seller is considered fraud by the policy.
What if I do not have an e-mail address?
You can easily get a free e-mail address through yahoo or google. Visit their sites for more information.
What if I have not received the email with my password to log in to SMART?
The SMART program has been experiencing difficulties with this as they have been placed on a SPAM list - contact your email service provider and ask that they deliver your messages. Otherwise, contact the technical desk at (402) 472-4340 or email them at firstname.lastname@example.org
Do I have to get my entire staff together at the same time to participate in SMART?
No. SMART is available online 24/7, so your employees can take it when and where works best for them. This is also beneficial if you have high turnover in your place of business.
How long does it take to complete the program?
It takes approximately one hour to complete the SMART program.
What if an employee changes work locations?
Employees can add and remove establishment connections via the ‘relationships’ tab in the training.
Can I customize SMART to my establishment’s policies?
Yes. You can customize policies such as the forms of acceptable IDs at your establishment and the age of persons allowed to enter your establishment. You can do this on the manager side of SMART under the ‘policies’ tab.
How will I know if my employees have gone through the training?
Employees have the opportunity to print off their certificate of completion for their/your records, or you can monitor the progress of all of your employees on the manager page. Please encourage your employees to affiliate with your business in the “relationships” tab.
How do my employees access the SMART program?
Employees can access SMART by following the link here: http://smartmo.unl.edu/.
How do I get a discount on my insurance by using SMART?
United States Liability Insurance Company offers a 15% discount on liquor liability insurance with 100% employee certification. Other insurance companies may offer a similar discount. Our suggestion is to certify 100% of your employees with SMART and present this information to your insurance provider. The SMART Coordinator can provide a letter for your insurer if necessary.